Our COVID-19 Policies | Ready Refrigeration - Heat Pump Experts

Our COVID-19 Policies

As a business which relies on spending time inside the homes of our valued clients, we understand our responsibility to play a constructive role in supporting health initiatives.

Our COVID-19 Policies

We've implemented the following precautions for all staff and technicians while we are navigating the new and emerging information around COVID-19.

  • Our booking Coordinators will be asking customers the following questions before booking service and installations:
  1.   Have you or anyone living in your home travelled outside of the country or province in the last 14 days?
  2.   Does anyone living in the home have flu-like symptoms?
  3.   Have you been in contact with anyone self-isolating from COVID19?
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  • Any employees feeling ill are to stay home until they're feeling better and to monitor their symptoms. Anyone who has travelled in the last 14 days or been in close contact with those who have, are being asked to self-isolate for the recommended timeframe.
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  • Ready Refrigeration has adopted a 'no hand-shake' policy.
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  • As a reminder we’ve posted signage recommending to wash or sanitize hands often, particularly:
    1.   before and after preparing or eating food
    2.   changing work stations
    3. after touching pets
    4.   after handling waste, dirty laundry or bathroom use
    5.   whenever hands look dirty
  • We have taken extra precautions with increased cleaning and disinfecting all surfaces and placed Lysol wipes in all company vehicles.
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  • We’ve recommended only necessary personnel are to access our Head Office.
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  • Customers have also been advised not to come into the office to drop off cheques or cash payments, rather e-transfer or send in the mail.
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    As of right now we are doing our best to continue business as usual, however, we are monitoring the current situation closely and will continue to do what is recommended by the provincial and federal Government.